Category
Sales & Marketing
Customer Success

Customer Success

Learn about managing customer accounts successfully while also staying on top of key software, documentation, and tools.

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Our learning paths teach professionals the essential English terms and expressions they need to succeed in their careers, supported by real-world examples from their industry. Learners will get the English required for:
After-sales service
Customer feedback
Customer Satisfaction
Customer feedback
Customer retention
Ongoing account management
Resolving account and payment issues
Customer service performance metrics
Dealing with customer accounts
Canceling customer accounts
Discussing customer loyalty programs
Documenting customer interactions
Developing internal procedures/new processes
Comparing Customer Success software
Explaining Customer Success KPIs
Sales and marketing lingo
Sales communication skills
Effective communication at work
Exchanging contact information
Polite expressions for interacting with customers